Returns & Refunds

Return window

You can request a return within 30 days of the date your order was delivered.

Condition of returned items

To be accepted, items must be:

• Unused and in the same condition you received them.
• In their original packaging.
• Complete, with all accessories, manuals and included parts.

Returns that don't meet these conditions may not be accepted.

How to start a return

Contact us before sending anything back. Email info@ingerios.com or message us on WhatsApp with your order number, the item you want to return and the reason. We'll reply with the return instructions and address.

Items sent back without contacting us first may be delayed or not accepted.

Return shipping costs

• Changed your mind: you pay the return shipping cost.
• Our mistake (the item is defective, arrived damaged or isn't what you ordered): we cover the return shipping cost and will explain how when you contact us.

Damaged, defective or wrong items

If something arrives damaged, doesn't work or isn't what you ordered, contact us as soon as possible after delivery. We may ask for photos of the item and the packaging. We'll offer a refund or, when the same item is available, a replacement.

Refunds

Once we receive and check your return, we issue the refund to your original payment method within about 5 business days. Your bank or card issuer may take a few more days to show it on your statement.

If the return is due to our mistake, we also refund the original shipping charge.

Orders placed on Amazon or eBay

This policy applies only to orders placed on ingerios.com. Purchases made through our Amazon or eBay listings follow the return process of that marketplace.

Questions

We're happy to help before you buy or after your order arrives.